About the Summit

An amalgamation of new ideas, innovations, engagements, knowledge-rich dialogues, and networking opportunities, the 2nd edition of APAC Patient Experience and Innovation Summit in Thailand will see patient innovation experts join hands to make healthcare innovative, intuitive, and human.

The summit will prove to be a testament to how healthcare system and patient innovators from around the world, especially the APAC countries, work round the clock to ensure that the healthcare systems offer the best experience to patients.

patient experience

Summit Highlights

Changing Landscape of Healthcare in the APAC Region

  • region
    Moving towards outpatient care

    The hospital system is overloaded and to alleviate some of that pressure, it is imperative to make a shift towards outpatient system. This will improve the quality of the care given to patients.

  • ageing
    Investing in digital solutions

    Digital health systems can not only reduce wait times, but also target the pain points. Using AI tools can help detect the signs for grave injuries or illnesses, and teleconsultations can reduce the geographical distance between population.

  • consumers
    Reinventing government regulations

    With an increased stress on government policies for digital innovators, a technology-driven healthcare environment can be nurtured.

Speaker Line-up

Judith Toski-Welsh, MD

Judith Toski-Welsh, MD

Enterprise Associate Chief Experience Officer, Cleveland Clinic USA

Dr Stacy Rizza

Dr Stacy Rizza

Executive Medical Director, International Practice and Asia Pacific, Mayo Clinic USA

Terry Grundy

Terry Grundy

Principal - Australia/ New Zealand, and Asia,Insync in Association with Press GaneyAustralia

Susan Frampton

Susan Frampton

President, Planetree International USA

Jennifer Ball

Jennifer Ball

Director of Virtual Care, Saint Luke's Health SystemUSA

Dr.Anant Kanoksilp M.D.

Dr.Anant Kanoksilp M.D.

Director of Information and Communication Technology Center, Office of the Permanent Secretary,Ministry of Public Health, ThailandThailand

Partners (2021 Edition)

Gold Partners


Silver Partner


PX Innovation Partner

The Clinician

Strategic Partner

Alcatel lucent

Healthcare Experience Partner


Supporting Partners

Joint Commision International
Ministry of Health Malaysia
Department of health, republic of Philippines
Natioanl University of Singapore, Institute of Systems Science
St. Lukes Medical Center
The Medical City
Bangkok International Hospital

Strategic Partner

Insync Partner

Knowledge Partner

ihlm Partner